Ringmark Cancellation, Refunds and Digital Delivery Policy (Draft for review)

Status: first draft prepared for owner review and, per the pending owner decision, either solicitor review or recorded interim owner acceptance. This is not legal advice and should not be treated as final until that decision is made.

Last updated: [date of owner acceptance or solicitor sign-off]

1. What you are buying

An Area Evidence Dossier is a single-outcode digital PDF report, priced at £19.00, generated after payment and delivered to the email address you provide at checkout.

2. Delivery timing and access

Because each dossier is generated specifically for the outcode you order, it is not available immediately on payment. We aim to deliver your dossier within 24 hours of successful payment. We email you a secure one-time download link when it is ready, and that link works without needing to sign in. If you need to access your dossier again later, sign in to your account with the email you purchased with to view your past purchases and generate a fresh download link.

3. Your legal right to cancel, and when it ends for digital content

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you would normally have 14 days to cancel an online purchase without giving a reason. For digital content like this dossier, that right ends as soon as we begin delivering it to you, but only because, at checkout, we ask you to expressly confirm that you want delivery to begin straight away and that you understand you lose your cancellation right once it does. If you do not give that confirmation, we will not begin generating your dossier.

4. Our own guarantee, beyond the legal minimum

If our own delivery records confirm we were unable to bring your dossier to a ready, deliverable state, for example because the underlying data cannot support a reliable report for that outcode, we will refund you in full. This guarantee applies regardless of the cancellation position described in section 3.

5. What is not covered

Once your dossier has been successfully delivered, refunds are not available simply because you changed your mind or because the descriptive data itself did not show what you had hoped to see. The dossier describes historical local price gap data as it exists; it is not a prediction, and disagreement with what the historical data shows is not a delivery failure.

6. How to request a refund

Contact us at hello@ringmark.co.uk with your order reference. We aim to respond within two working days. Where a refund is due, we process it back to your original payment method immediately on our side; your bank or card provider typically takes 5 to 10 business days to show it, which is standard for card refunds generally and outside our control.

7. Complaints

If you are not satisfied with how we have handled a delivery issue or refund request, you can ask us to escalate it, and you retain your statutory rights as a UK consumer regardless of anything in this policy.